Manage your queues and enhance customer satisfaction
Queuing is one of the biggest dis-satisfiers in stores, hospitals, banks and government institutions and a structured approach to queuing is being expected by a large number of customers and citizens.
Hiphen Solutions is by far the largest and most successful global manufacturer and supplier of modern queue management systems. Our system puts you in control of your customer’s experience. It allows you to define the way your team will handle customers when they visit your branch – any of your branches. It allows your whole organisation to work in harmony – no matter how large or complex it is.
A Queue Management system from Hiphen Solutions helps you organize your queues by providing visitors with virtual and linear queuing solutions, booked appointments or more sophisticated methods like mobile apps and SMS messages.
Some of the major features of our solution are:
- A total range of system covering basic queuing system need to sophisticated, multi branch, multi-region enterprise solutions.
- Comes with mobile and cloud capabilities.
- Fully integrated and modern BI system
- Well defined integration gateways with web service connectors
- Software and hardware engineered to work together and proved in thousands of installations.
- Manage and minimize queues to improve efficiency and customer experience.
- Gather statistics in our BI system to drive operational excellence.
- Improve sales and lower your cost.